Privacy Policy

1. Information We Collect

Epic Day Cinema ("we," "our," or "us") collects information you provide directly to us, such as when you:

• Fill out our contact forms or consultation requests
• Book our services through our calendar system
• Subscribe to our newsletter or marketing communications
• Interact with our website through cookies and similar technologies
• Communicate with us via email, phone, or social media

Personal Information

• Contact Details: Name, email address, phone number, postal address
• Wedding Information: Wedding date, venue, guest count, package preferences
• Payment Information: Billing address, payment method details (processed securely)
• Communication Records: Email correspondence, consultation notes, preferences

Automatically Collected Information

• Website Usage: Pages visited, time spent, referral sources
• Device Information: IP address, browser type, operating system
• Cookies: Preferences, analytics data, marketing attribution

2. How We Use Your Information

• Service Delivery: Planning, filming, and delivering your wedding videography
• Communication: Responding to inquiries, sending updates, and providing support
• Payment Processing: Handling deposits, payments, and invoicing
• Marketing: Sending relevant offers, updates, and portfolio examples (with consent)
• Website Improvement: Analyzing usage to enhance user experience
• Legal Compliance: Meeting contractual and regulatory obligations

3. Legal Basis for Processing (GDPR)

• Contract Performance: Processing necessary to fulfill our wedding videography services
• Legitimate Interest: Website analytics, fraud prevention, business communications
• Consent: Marketing communications, non-essential cookies, portfolio usage
• Legal Obligation: Tax records, dispute resolution, regulatory compliance

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors, cloud storage, email services, calendar systems
• Wedding Vendors: Venues, planners, photographers (only with your explicit consent)
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets

We do not sell, rent, or lease your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited access to authorized personnel only
• Secure Storage: Encrypted cloud storage with reputable providers
• Regular Updates: Security patches and monitoring systems
• Staff Training: Regular privacy and security awareness training

6. Your Rights (GDPR & UK GDPR)

You have the following rights regarding your personal data:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Restriction: Limit how we process your data
• Withdraw Consent: Opt out of marketing communications or non-essential cookies

To exercise these rights, contact us at privacy@epicdaycinema.com

7. Data Retention

• Client Records: 7 years for tax and legal compliance
• Marketing Data: Until consent is withdrawn or 3 years of inactivity
• Website Analytics: 26 months (Google Analytics default)
• Wedding Films: Permanently stored for portfolio use (with consent)
• Communication Records: 3 years for business reference

8. Cookies and Tracking

We use cookies and similar technologies to enhance your website experience. See ourCookie Policy for detailed information.

You can control cookie preferences through our cookie banner or browser settings.

9. International Transfers

Some of our service providers may be located outside the UK/EU. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK Information Commissioner's Office
• Standard contractual clauses approved by the European Commission
• Certification schemes and codes of conduct

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through a prominent notice on our website. Your continued use of our services after such modifications constitutes your acknowledgment of the updated policy.

12. Contact Information